WE ARE COMMITTED TO YOUR PRIVACY

Working Enterprises Consulting & Benefits Services Ltd. is committed to the protection of your personal information. This document is a brief summary or our privacy practices.

Why do we collect personal information?

When you first become a client, acquire or renew various types of insurance or we act as consultants or third-party administrators, we need to collect personal information.

Common purposes:

• enable us to acquire or renew insurance or act as consultants or third-party administrators for you, your employer, or a Trust you are covered under;
• assist you and assess your claims information if required;
• ensure your information is accurate and up-to-date; and
• protect all parties against error where possible that could nullify a claim.

What personal information do we collect?

Depending on the purpose(s) (types of coverages you, your employer or union are applying for) we need to collect:

• information such as your name, address, phone #, birth date and marital status.
• claims history;
• details about your income, beneficiaries, and if required claims information;
• medical information, employment and/or organization history you are working for;

We may obtain this information from:

• you, your employer, your union, and insurance companies; 

Who do we disclose your information to?

For many of the purposes identified above, we will need to share your personal information with others in order to serve your needs. These other parties commonly include:

• insurance companies, your health care providers;
• your employer or union, (only, if you have given us permission to do so);
• professionals working with us such as claims adjudicators, Nurses, Doctors, Therapists, Lawyers, Mediators; 

How we protect your personal information?

In order to protect your information and your right to privacy, we will:

• not collect, use or disclose your personal information for any purpose other than those that we identify to you.
• keep your personal information only for as long as we need it to fulfill the stated purpose or as required by law.
• maintain your personal information in an accurate, complete & up-to-date form
• safeguard your information to the best of our ability
• respond to any request you make to access or correct the information we hold

Consent?

We may obtain your express consent or we may determine the consent has been implied by the circumstances.

• we might ask you for your express consent over the telephone or in writing
• we may determine that by seeking insurance through our company(s), for consulting services or third-party administration through us, your consent has been implied to deal with your personal information in a reasonable manner. 

Legal exceptions in which we will not need to obtain your consent or explain purposes or use or disclosure of personal information.

Example 

Emergency situations if it is necessary for your protection or ours.

Note

You can refuse to allow us to obtain, use or share your personal information or you could withdraw a previously given or perceived consent at any time. However, by doing that, depending on the situation, you may be limiting or even preventing our ability to provide you with the insurance coverage or service you may be entitled to. (If the coverage is deemed to be a mandatory Group Plan the above refusal may not apply).

Contact information and resources

Contact WE Consulting & Benefits Services Ltd. Privacy Officer at the telephone number listed below if you:

• wish to access your personal information or wish to change your consent 
• have a complaint about our privacy policies or how we handled your information
• have any other questions about our privacy policies, or request additional information

Working Enterprises Consulting & Benefits Services Ltd.
Email: privacyofficer@weconsultants.ca
Mail: Head Office #105-251 Lawrence Ave. Kelowna, BC V1Y 6L2

Find out more about privacy Act, The Federal Government Privacy Commissioner www.priv.gc.ca

For regions with a Provincial Privacy legislation (except Quebec) If a conflict arises between the Federal Act and your province’s privacy legislation for events occurring within your province, then the matter will be referred to the various Privacy Commissioners for a ruling on which legislation takes precedence.